In depth review of support service against SP QAF with recommendations for improvements to ensure that the service delivers high quality service

"Your positive comments will be well received by the team and will help us to consolidate our position in respect of our QAF rating; it was a pleasure doing business with you"

Including assessment and accreditation of housing strategy

Particularly focussing on the use of the private sector to provide accommodation for homeless households

Developmental work and drafting of strategy

Full mock inspection of function and related services including mystery shopping, focus groups and interviews. Result two stars and promising

"We wanted to thank you and your colleagues for the work you did with us via the mock inspection. This was crucial to the result because it helped us to focus on the key issues and in some instances provided an impetus for improvement in areas that had not previously been evident to us. As a result of your feedback we were able to address the 'deal breakers' in a more robust fashion. Perhaps equally importantly, we were also able to put in place a number of simple improvements, for example around access, customer care and diversity. These were received positively by the inspectors and are helping to produce better outcomes for our customers. I also believe that the peer evaluation that emerged from the mock inspection process was an important factor in building the confidence of our team. You were able to appreciate that we work in a challenging and at times difficult environment. It was really helpful to get some quality objective feedback from a trusted outside source"

Critical friend to self assessment preparation and pre-inspection work with staff and stakeholders (interviews and focu groups). Result one star and promising

"Many thanks for the work, even though painful in parts(!) I think we all benefited greatly. [we] were impressed with your knowledge and how well you went about delivering some difficult messages"

Evaluation of progress and effectiveness of a range of intermediate housing options, involving customers (existing and potential), to inform a strategy for intermediate housing in the future

Mapping exercise of providers, seeking information on accessibility, quality, geographic coverage, type of advice and tenure of clients

"Health check" of programme, work with CSG and CB on improvement, assistance with work/improvement plan, risk plan, assistance with inspection preparation including self assessment and evidence mapping

"Thank you for the team event I found it very helpful; and from what I've gathered - people certainly appreciated it so I think the work from the day will be really useful in setting the agenda for our future tasks"

Policy review, data review and consultation with staff and stakeholders